At Bel Paese Food Store, we take great care in preparing, packaging, and delivering every order. Because many of our products are fresh, refrigerated, frozen, or otherwise perishable, all food sales are final and cannot be returned or exchanged.

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Damaged, Incorrect, or Missing Items

If an item arrives damaged, spoiled, missing, or different from what you ordered, please contact us within 24 hours of delivery. Include:

• Your name and order number

• A description of the issue

• Clear photographs of the product and its packaging

Please do not discard the item or packaging until we have reviewed your request. Depending on the circumstances, we may offer a replacement, store credit, or refund for the affected item.

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Nonperishable Products

Unopened, unused nonperishable products may be eligible for return within 7 days of delivery. Items must be in their original, undamaged packaging. Please contact us before returning anything, as returns sent without prior authorization will not be accepted.

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Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly. Original shipping and delivery fees are nonrefundable.

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Perishable and Refrigerated Products

For food-safety reasons, we cannot accept returns or exchanges on:

• Fresh, refrigerated, or frozen foods

• Prepared foods and meal kits

• Bakery, deli, meat, or dairy products

• Products requiring temperature-controlled storage

• Opened food or beverage products

• Gift cards

• Sale or clearance items

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Shipping and Delivery

Please make sure someone is available to receive and properly store perishable items upon delivery. Bel Paese Food Store cannot issue refunds for products that spoil because a delivery was left unattended, stored improperly, refused, or sent to an incorrect address provided at checkout.

If your package appears damaged upon arrival, photograph it and its contents immediately, then contact us within 24 hours.

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Return and Replacement Costs

There is no cost to the customer when an eligible product arrives damaged, defective, spoiled, or incorrect. Bel Paese Food Store will provide a replacement at no additional charge. In most cases, the affected food product does not need to be physically returned. If a return is required, Bel Paese Food Store will cover the return shipping cost. Original shipping and local delivery fees remain nonrefundable.

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Order Cancellations

Orders may be canceled only before they have been prepared, packed, or shipped. Once preparation has begun, we may be unable to cancel the order because many items are prepared or selected specifically for each customer.

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Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

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Contact Us

If you experience a problem with your order, please contact Bel Paese Food Store promptly at info@belpaesefoodstore.com. We will review the circumstances and do our best to make it right.